Refund policy

All products are made to order and all products are final sale.  

We offer a 1 year warranty on all of our products and an extended 5 year warranty. You can always contact us for any warranty questions by email at jessica@alexanderdesignsteam.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged, so that we can evaluate the issue and make it right.

Slight splits and cracks as well as colour and textural variation are not defects and add to the beauty and character of your handcrafted one of a kind piece.